Complaints procedure
At Dululux , customer satisfaction is paramount. Should you unexpectedly have a problem or complaint about one of our products or services, we are ready to resolve it quickly and fairly.
How to file a complaint
Contact Us: Please contact us using our contact options at the bottom of the page with your order number, product name, and a clear description of the problem .
Add photos: Please include clear photos of the defect or problem so we can make a quick assessment.
Confirmation of receipt: You will receive a response from our support team within 2 business days with further instructions.
What we research
We take every complaint seriously and carefully assess it. We consider, among other things:
- Production errors or manufacturing problems
- Transport or shipping damage
- Incorrect delivery
Important: Complaints that fall under the Lifetime Warranty on Cases or the 2-Year Warranty on Graded Card Cases will be handled in accordance with our warranty terms.
+31 85 212 96 86
(Monday to Friday - 09.00 / 17.00)
info@dululux.com
(Monday to Friday - 09.00 / 17.00)
